12-month Workmanship Warranty

Our works carry a 12-month workmanship warranty from the date of handover, effective while your contract is paid in full. The terms below apply to works carried out under your contract.

Hardware

Blum hardware is covered by Blum's own manufacturer warranty, not by a lifetime warranty from us. We will help you lodge a claim with the manufacturer.

1. Warranty

Carpenters Group, the company named on your contract ("we") warrants that the works we carried out under your contract are free from defects in materials and workmanship, when used normally, for twelve (12) months from the date of handover (the "Warranty Period").

2. Start date and payment

The Warranty Period starts on the date of handover. This warranty is in effect only while all sums due under the contract, including approved variation orders, have been paid in full. If any sum is unpaid, cover is suspended until it is paid, and the Warranty Period is not extended. If you report a problem while a sum is unpaid, we will hold your claim and deal with it once the sum is paid, as if reported on the date you first reported it. Registering this warranty does not change the Warranty Period.

3. What we will do

For a defect covered by this warranty we will repair or replace the defective part at no charge for labour, materials or transport. We may replace instead of repair where repair would cost more than half the cost of replacement, or where the same item has failed twice. We are not required to refund the contract price or redo undamaged work. A repaired or replaced part carries the remainder of the original Warranty Period.

4. Our response

We will acknowledge your claim within five (5) working days and inspect within twenty-one (21) days of acknowledging it. Urgent problems, such as water leaking from works we carried out, will be attended to sooner.

5. Damage caused by you or others

This warranty does not cover damage caused by negligence, misuse, abuse, wilful act, accident, impact, scratching, overloading, water or moisture, unsuitable cleaning, failure to follow our care guidelines, or alteration, drilling or repair by anyone other than us or our appointed contractor, or by anyone working for you. We will show you our findings and photographs. If, after inspection, we reasonably conclude that a problem is of this kind, we will still repair it if you wish, and you will pay (a) our standard transport fee per visit as stated in our current fee schedule and (b) the cost of the materials used, at cost. We will give you a written quote and will not start work until you accept it. If you decline, no work is done and no repair charge applies.

6. Other exclusions

This warranty does not cover: normal wear and tear, fading, discolouration and natural variation in wood grain, colour or texture; hardware, appliances, glass, mirrors, stone and other third-party products, which are covered only by their manufacturers' warranties (we will help you lodge a claim); items supplied or specified by you, or built to a design you chose after we advised against it; defects arising from structural movement, settlement or defects in the building; leaks from plumbing, appliances, air-conditioning or neighbouring units; and indirect or consequential loss, to the fullest extent permitted by law.

7. Making a claim and access

Tell us in writing (email or our online claim form) within a reasonable time after you discover the problem, with a description and photographs. Give us reasonable access to inspect and to carry out repairs. If you do not allow access, we are not required to repair that matter. Delay may limit what we can repair or affect whether the problem is covered if it has worsened.

8. Our decision and records

We will record our inspection findings, with photographs, and tell you the outcome and the reason. If you disagree, you may ask us to review it.

9. Transfer

This warranty is for the original owner at the original address and is not transferable.

10. Limit

Our total liability under this warranty is limited to the contract price of the affected item, to the fullest extent permitted by law. Nothing in this warranty excludes or limits liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or your statutory rights.

How to claim

Terms version 1.0, effective 19 October 2026. These terms apply to handovers on or after that date; earlier projects keep the terms on their certificate.

Terms version 1.0. Questions? Please contact us.